1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Larger hot pots may take slightly longer to process and ship.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your hot pots suitable for electric use?
Yes. Most models are electric hot pots with temperature control, perfect for tabletop cooking.
6. Are they made of safe materials?
Yes. All Hotpotra pots are made with high-quality food-grade stainless steel that is durable and safe for cooking.
7. Do they have multiple compartments?
Yes. Many models feature dual or triple divider designs, perfect for cooking different broths or ingredients at the same time.
8. Are the hot pots easy to clean?
Yes. The stainless steel surface is smooth and easy to wipe clean. Most removable parts are dishwasher safe.
9. What sizes do you offer?
We offer a variety of capacities from 4–8 liters, suitable for small families to larger gatherings. Exact sizes are listed on each product page.
10. Are they suitable for induction cooktops?
Some models are compatible with induction cooktops. Please check the product description for compatibility details.
11. Can I use them for other cooking methods?
Yes. Many of our pots are versatile and can be used for boiling, steaming, or hot pot cooking on stovetops or electric bases.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my hot pot arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.